Thursday, September 29, 2022
HomeTechWhat are the current ITSM trends, and how can they have a...

What are the current ITSM trends, and how can they have a significant impact on organizations’ future?

ITSM (IT Service Management) is everything that surrounds the lifecycle of IT services.

IT is a broad term to define the technology we use in our organizations. ITSM ensures that this technology functions seamlessly across its lifecycle, from design and development to deployment and management.

The people, processes, and tools that manage IT services for an organization define the whole concept of ITSM. It’s way beyond IT support and caters to the holistic needs of an organization’s customers and supports its overall mission.

Future of ITSM and its impact

The global ITSM market is forecasted to reach $9164.8 million by the year 2027. It will employ a proactive and predictive approach toward IT support. AI and workflow automation will be the two pillars of ITSM that will drive improved customer experience and productivity. Moreover, since ITSM will be more predictive, network performance monitoring is another trend for 2022 and beyond.

Besides, the evolution of ITSM in the future will significantly impact how IT services help people and look after them in the long run.

Top 6 Trends in ITSM

Here’s what the trending ITSM looks like.

1.     Digital transformation expansion

The pandemic has led to an increase in support cases, primarily due to remote work. As a result, the workforce needed extended IT support to understand and better utilize the tools and technology requirements for remote work.

As a result, organizations are more inclined toward expanding their digital assets. More than half of ITSM leaders have identified the need for digital transformation and are investing more in technology.

2.     ITSM for improved collaboration

ITSM will focus more on collaboration as it is the essence of IT support. It is not about making processes work together, but it highlights the importance of people working together to achieve a common goal: customer satisfaction. A modern IT service management tool gives a platform for visual collaboration like Kanban boards.

3.     AI-enabled ITSM solutions for smart automation

We will witness streamlined IT support due to AI and automation in the coming years. As the number of tickets increased during the pandemic, employee satisfaction declined concerning IT support. Therefore, AI-enabled automation has become the most significant ITSM trend of 2022 and will continue to dominate beyond. It allows organizations to employ automated incident response, chatbots, and business process optimization based on AI and ML.

4.     Agile ITSM system

Many organizations have already implemented agile methodologies as a benchmark to improve IT support and keep things going during unforeseen situations. Almost half of the organizations surveyed agreed to continue using agile working methods. To employ operational agility, organizations must make ITSM and digital technologies available to all the teams in an organization.

5.     Enterprise service management

Enterprise service management (ESM) involves implementing the best ITSM practices into the entire organization to get a bird’s-eye view of their processes, resources and customer demands. Sensing the apparent benefits of ESM, organizations cannot afford to delay its implementation in 2022.

6.     Hyperautomation

The concept of hyperautomation came into the bigger picture during the pandemic. It is all about managing the IT services by going the extra mile with quality of work, business processes, and decision-making. With many service desk tickets being handled by automated responses, hyperautomation is yet another roadmap for 2022. As a result of this automation, IT teams are free to scrutinize critical tickets and improve the efficiency of IT services.

The bottom line

The future of ITSM is going to be extraordinary. Innovation is never-ending, and so are the possibilities for ITSM. While most organizations are validating the trends, many are to witness its benefits. Have you implemented these ITSM trends in your IT support framework?

RELATED ARTICLES

34 COMMENTS

  1. Hello! I could have sworn I’ve been to this
    website before but after looking at many of the articles I realized it’s new to me.
    Anyhow, I’m certainly pleased I came across it and I’ll be book-marking
    it and checking back regularly!

  2. Heya outstanding website! Does running a blog like this take a lot of work?
    I have no understanding of programming but I had been hoping to start my own blog in the near future.
    Anyhow, should you have any recommendations or techniques for new blog owners please share.
    I know this is off topic nevertheless I simply had
    to ask. Thanks a lot!

  3. Hmm it appears like your blog ate my first comment
    (it was super long) so I guess I’ll just sum it up what I had written and say, I’m
    thoroughly enjoying your blog. I as well am an aspiring
    blog blogger but I’m still new to the whole thing. Do you have any
    suggestions for inexperienced blog writers?
    I’d definitely appreciate it.

  4. I’m excited to discover this web site. I wanted to thank you for ones time due to this wonderful
    read!! I definitely loved every bit of it and i also have you
    bookmarked to see new things in your website.

  5. Awesome blog! Is your theme custom made or did you download it from
    somewhere? A design like yours with a few simple adjustements
    would really make my blog stand out. Please let me know where you got your theme.

    Thanks

  6. Hey there, I think your blog might be having browser
    compatibility issues. When I look at your blog
    site in Firefox, it looks fine but when opening in Internet Explorer,
    it has some overlapping. I just wanted to give you
    a quick heads up! Other then that, fantastic blog!

  7. Hello this is kind of of off topic but I was wanting to know if blogs use
    WYSIWYG editors or if you have to manually code with HTML.
    I’m starting a blog soon but have no coding experience so I wanted to get
    guidance from someone with experience. Any help would be enormously appreciated!

  8. Hello are using WordPress for your blog platform?
    I’m new to the blog world but I’m trying to get started and set up my own. Do you need any html coding
    expertise to make your own blog? Any help would be really appreciated!

  9. hi!,I like your writing so a lot! share we be in contact extra approximately
    your post on AOL? I need an expert in this house to resolve my
    problem. Maybe that is you! Taking a look forward to peer you.

  10. I just like the helpful info you supply on your articles.
    I’ll bookmark your weblog and test once more here
    frequently. I am somewhat certain I will be told many new stuff
    proper right here! Best of luck for the next!

  11. Hi, I do believe this is an excellent site. I stumbledupon it 😉 I will revisit once again since i
    have bookmarked it. Money and freedom is the best way to change, may you be
    rich and continue to help others.

  12. Woah! I’m really loving the template/theme of this
    site. It’s simple, yet effective. A lot of times it’s very hard to
    get that “perfect balance” between user friendliness and visual appearance.

    I must say you have done a excellent job with this.
    Also, the blog loads extremely quick for me on Safari.
    Superb Blog!

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

All Categories